Frequently Asked Questions

Shipping & Delivery

How much does shipping cost?

At Suzannah's Kitchen, shipping is simple and transparent: standard shipping is always free on orders over $50, and otherwise a simple flat $10. There are no surprise handling fees or unexpected shipping charges added at checkout.

Where do you ship?

We proudly ship everywhere! Whether you are ordering within the United States, Hawaii, or internationally, standard shipping is always free on orders over $50, and otherwise a simple flat $10. Because our pieces ship directly from our global fulfillment network, we are able to bring our collection right to your kitchen door no matter where you call home.

How long will my order take to arrive?

To bring you specialized kitchenware, bakeware, and tableware from around the world, our pieces ship directly from our trusted makers and manufacturers.

• Average Delivery Window: Most orders arrive at your door within 2 weeks from the date of order placement.
• Faster Delivery: Depending on your location and proximity to our makers, select items may arrive in 1 week or less.
• Handcrafted Pieces: A few special artisan and handcrafted items require a little extra care and preparation before they begin their journey to you.
• Tip: For exact delivery windows, you can always check the estimated fulfillment-to-door timeline posted under the "Shipping & Delivery Estimate" tab on each individual product page.

How is my order shipped and tracked?

Because our specialized pieces are curated globally, your order travels via an international freight service from our overseas partners, and is then handed off to a specialized freight forwarding service or local carrier (such as USPS, UPS, or FedEx) for final delivery to your door. We manually select the optimal shipping method for each product to balance reliable delivery times and safe transit. As soon as your order is dispatched, you will receive an automated shipping confirmation email with your tracking details (please allow 24–48 hours for carrier tracking updates to register online).

Why are my items arriving in separate packages?

Because our products come directly from individual makers and fulfillment centers, orders containing multiple distinct pieces may occasionally arrive in separate packages and at slightly different times. Rest assured, everything is on its way to you!

What if my order is delayed?

While we provide estimated delivery windows to help you plan, these are estimates rather than guarantees, as international transit and carrier schedules are outside of our direct control. If an item fails to arrive within a reasonable timeframe or arrives damaged, please keep all original packaging materials and reach out to us at suzannah@suzannahs.kitchen. We are always here to help investigate and take care of you.

Returns & Hospitality Promise

What is your return policy?

We want you to love everything you bring into your kitchen. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the exact same condition that you received it: unused, unwashed, and undamaged, with all original packaging, tags, inserts, and accessories intact. You will also need to provide your order number.

How do I start a return?

To begin a return, simply log in to your account at account.suzannahs.kitchen to request a return. If your return is accepted, we will provide you with a return shipping label and clear instructions on how and where to send your package. Please note that items sent back to us without first requesting a return cannot be accepted.

What if my item arrives damaged or incorrect?

Please inspect your order upon arrival and contact us immediately at suzannah@suzannahs.kitchen if your item is defective, damaged, or if you received the wrong piece. We will evaluate the issue and make it right for you right away.

Are there any items that cannot be returned?

Certain types of items are final sale and cannot be returned, including:

• Alchemist's Room essential oils, blends, and perfumes.
• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.
• Consumable products, gift cards, or sale items.

If you have questions or concerns about a specific item, please reach out to us.

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Do you have a special policy for European Union customers?

Yes. If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Just like our standard policy, your item must be unused, with tags, in its original packaging, and accompanied by your order number.

How do refunds work?

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also take a little time to process and post the refund. If more than 15 business days have passed since your return was approved, please drop us a note at suzannah@suzannahs.kitchen and we will track it down for you.

Orders & Changes

How do I modify my shopping cart?

While you are shopping, you can easily add items, remove pieces, or change quantities right from your shopping cart page. If you have already proceeded to the checkout screen and need to make a change, simply use your browser's back button or click back into your cart to update your selections before completing your payment.

Can I change or cancel my order after it has been placed?

Because our pieces are processed and dispatched quickly through our global fulfillment network, we are unable to modify or cancel an order once it has been successfully placed. If you need a different item or realize you need to make a change after checking out, don't worry—you can simply let your order arrive and then initiate a standard return within our 30-day return window.

How do I view my order history or check my status?

You can check on the status of your past orders and view your complete purchase history at any time by logging into your account at account.suzannahs.kitchen.

Product Care & Quality

How can I keep my bakeware and kitchenware in the best condition?

Your kitchen tools are an investment in your craft! While specific care depends on the material (such as non-stick coatings, aluminum, or ceramic), here are our general "Golden Rules" for keeping your pieces beautiful and effective for years to come:

• Hand Wash is Best: Even if a piece is labeled "dishwasher safe," hand washing with mild soap and a soft sponge is the gentlest way to preserve the surface and longevity of your bakeware.
• Avoid Abrasives: To protect non-stick and delicate coatings, please avoid steel wool, scouring pads, and metal utensils. Silicone or wooden tools are your best friends!
• Prevent Thermal Shock: For ceramic and glass pieces, please allow them to return to room temperature before washing or adding cold water, as sudden temperature changes can cause cracking.
• Dry Completely: Always ensure your pieces are thoroughly dry before storing them, especially with metal pans, to prevent rust or moisture buildup.

Where can I find more detailed care instructions?

We believe in baking with precision and care. For a deep dive into the properties, best practices, and specific care instructions for every type of pan in your collection, please visit our Comprehensive Guide to Bakeware.

Are your products food-safe?

All products intended for food prep, consumption, storage, baking, and cooking are food-safe.

Happy Baking!

Thank you for letting us be a part of your kitchen story. Whether you are mastering a new recipe, gifting a piece to a fellow baker, or simply styling your space, we want your experience with us to be as warm and reliable as a well-loved hearth. If you ever have a question, a thought, or need a bit of guidance that you couldn't find here, please don't hesitate to reach out to us directly at suzannah@suzannahs.kitchen. Happy baking!